Outreach Program Frequently Asked Questions FAQs2019-09-09T17:34:41-08:00

OSHA Outreach Program Frequently Asked Questions (FAQs)

General Information

What types of 10- and 30-hour classes are available?2019-09-09T17:12:29-08:00

OSHA offers outreach training program classes for the following industries: Construction, General Industry, Maritime, and Disaster Site work.

Does OSHA require the 10- and 30-hour outreach classes?2019-09-09T17:12:57-08:00

No, they are voluntary. OSHA recommends these classes as an orientation to occupational safety and health for workers/supervisors. However, some states have enacted laws mandating the training. Also, some employers, unions, organizations or other jurisdictions may also require this training.

How do I find a trainer?2019-09-09T17:13:42-08:00

OSHA authorized outreach trainers are not OSHA personnel; trainers are authorized (not certified) through our program to deliver outreach training classes. Since outreach trainers are independent service providers, their schedules and fees may vary.

OSHA has a searchable outreach trainer list that may be used to find a trainer nearest to you. You can also contact our office for additional assistance.

Please note that OSHA authorized outreach trainers are not OSHA personnel; trainers are authorized (not certified) through our program to deliver outreach training classes. Since outreach trainers are independent service providers, their schedules and fees may vary.

Do 10- and 30-hour cards expire?2019-09-09T17:14:06-08:00

The student course completion cards (10- and 30-hour cards) in all industries do not expire. The form and content of additional training is left to the discretion of the student and/or employer. The Outreach Training Program is intended to be an orientation to Occupational Safety and Health; workers must receive additional training on specific hazards of their job.

How do I verify a 10- or 30-hour card?2019-09-09T17:14:33-08:00

Most cards issued after March 2016 (plastic cards) will have a QR code on the backside that can be scanned to verify authenticity. Paper cards can be verified by contacting the outreach trainer who issued the card. Please note that outreach trainers is required to maintain records only for training that took place within the previous 5 years.

How do I verify an authorized outreach trainer card?2019-09-09T17:14:59-08:00

Cards issued after March 2016 (plastic cards) will have a QR code on the backside that can be scanned to verify authenticity. You can also contact our office for verification.

How do I report suspected fraudulent cards/activity?2019-09-09T17:15:34-08:00

Please contact OSHA’s Outreach Training Program at [email protected] or call the outreach fraud hotline at (847) 725-7804 to file complaints about card or program fraud and abuse. Provide all pertinent information, including the trainer’s name, the card issuing date, the location of training, the type of training (e.g. construction, general industry) and whether it is a 10 or 30-hour card. Include any other relevant information including your name and contact information. OSHA will maintain the confidentiality of the person reporting the information.

How do I get a replacement card?2019-09-09T17:16:58-08:00

If you lost or misplaced your student course completion card, you must contact your trainer for a replacement. Your trainer will then contact their Authorizing Training Organization (ATO) to get a replacement card made.

Please note:

  • Replacement cards will not be issued if the original training took place more than five (5) years ago.
  • You may only receive one (1) replacement card. You will need to retake the class if your card is lost or misplaced again.
If I have other questions, who can I contact?2019-09-24T07:34:24-08:00

You can contact us by calling 866-936-6742 or contact us online.

Outreach Trainer Questions

When does my trainer card expire?2019-09-09T17:18:44-08:00

Trainer cards expire 4 years after the issuing date. Your expiration date will be listed on your outreach trainer card or you can contact us to confirm.

To maintain your authorization status, you must take an update course (e.g. OSHA 502, 503, etc.) before you expire. We strongly recommend trainers schedule their refresher training well in advance of their expiration date to avoid a lapse in authorization.

As of January 1, 2019, there is no grace period after you expire. If your card has expired, you will need to meet all prerequisites requirements to attend the initial Trainer course (e.g. OSHA 500, 501, etc.) again, including having successfully completed the OSHA Standards course (e.g. OSHA 510, 511, etc.) within the last 7 calendar years. Extensions will not be granted.

If a student misses a portion of class, can I give them makeup training?2019-09-09T17:21:08-08:00

If the student completed at least 50% of the original class, they are eligible to receive makeup training. Makeup training must be completed within six (6) months of the start of the initial training course. Makeup training classes consisting of fewer than three (3) students are permitted.

Please contact our office at 866-936-6742 or contact us online or refer to the Outreach Training Program Requirements document for more information.

Can I issue student course completion cards outside of the U.S.?2019-09-09T17:25:47-08:00

OSHA training programs are intended for workers within OSHA’s geographical jurisdiction. These locations include all 50 U.S. States, the District of Columbia, the Commonwealth of Puerto Rico, the Virgin Islands, American Samoa, Guam, the Commonwealth of the Northern Mariana Islands, Wake Island, Outer Continental Shelf Lands defined in the Outer Continental Shelf Lands Act, and Johnston Island. For this reason, OSHA Outreach Training Program classes must be limited to these areas.

The only exception is for OSHA Outreach Training Program classes delivered to members of the U.S. military and to civil service employees (Federal Competitive Service, Exception Service, or Senior Executive Service employees only) outside of the geographical jurisdiction. Issuing student course completion cards in this situation is allowable but you must notify our office before submitting a card request.

Outreach Card Request Portal Questions

What should I do if I’ve been locked out of the card request portal?2019-09-09T17:26:35-08:00

Your account may be locked out if five (5) incorrect card requests are attempted. Please contact our office at 866-936-6742 during business hours as soon as possible to discuss your next steps.

How do I find out what my trainer ID is?2019-09-09T17:27:26-08:00

Your trainer ID (which is different than your card number) is emailed to you when you set up your initial registration. Please contact our office at 866-936-6742 or contact us online if you are unsure of your trainer ID and cannot find the original email or have questions about setting up your registration.

How do I order new student course completion cards?2019-09-09T17:28:15-08:00

You will need to submit an electronic report to request student completion cards using our outreach portal. Please visit our Instructions for Submitting OSHA Outreach Training Reports page for more information.

How do I order a replacement card for one of my students?2019-09-09T17:29:42-08:00

For cards that were issued prior to March 2016, please contact our office at 866-936-6742 or contact us online. For cards that were issued March 2016 and after, you can log in to your account in our outreach portal and select “Request Replacement.”

Please note:

  • Replacement cards cannot be issued if the original training took place more than five (5) years ago.
  • Each student may only receive one (1) replacement card.
How much do student course completion cards/replacement cards cost?2019-09-09T17:30:16-08:00

New student course completion cards cost $8/card and replacement cards cost $25/card.

How do I pay for student course completion cards/replacement cards?2019-09-09T17:30:45-08:00

Payment is due at the time of the card request submission and can be made using any major credit card. At this time, we do not accept payment in any other form. Please contact our office if you have questions or concerns.

How can I check on the status of a request for student course completion cards?2019-09-09T17:31:40-08:00

Please note that it may take up to 30 days to process a request for student course completion cards, although it is usually much sooner. If you have not received your cards after 30 days or if you have any concerns, please contact us at 866-936-6742 or contact us online.

If I have other questions, who can I contact?2019-09-24T07:33:50-08:00

You can contact us by calling 866-936-6742 or contact us online.