OSHA Outreach Training Program

OSHA Outreach Program Frequently Asked Questions (FAQ)

General Information

What types of Outreach Training Program courses are available?

The Occupational Safety and Health Adminstration (OSHA) offers Outreach Training Programs for the following industries: Construction, General Industry, Maritime, and Disaster Site work.

Who should take a 10-or 30-hour courses?

The 10-hour course is intended for entry level workers. The 30-hour program is for supervisors or workers with some safety responsibility.

What is covered in the 10- and 30-hour outreach courses?

The 10-hour outreach courses provide basic awareness training on the recognition, avoidance, abatement, and prevention of workplace hazards. The course also provides information regarding workers’ rights, employer responsibilities, and filing a complaint.

The 30-hour outreach courses provide a greater depth and variety of training on an expanded list of topics associated with workplace hazards in each industry. OSHA provides authorized trainers procedures for each industry program on the topic outlines for each industry.

Does OSHA require the 10- and 30-hour outreach courses?

No, they are voluntary. OSHA recommends outreach courses as an orientation to occupational safety and health for workers. However, some states have enacted laws mandating the training. Also, some employers, unions, organizations or other jurisdictions may also require this training.

Does outreach training meet any OSHA training requirements?

No. Employers are responsible for training their workers on specific hazards of their job, as noted in many OSHA standards. A list of standards requiring training is found in OSHA Publication 2254 [PDF*], "Training Requirements in OSHA Standards and Training Guidelines."

How do I select a trainer?

OSHA authorized outreach trainers are not OSHA personnel. Trainers are authorized (not certified) through this program to deliver Outreach training classes. Trainers are independent service providers and their schedules and fees may vary. OSHA recommends contacting multiple trainers to find one that best meets the student’s needs. Students may verify the status of an authorized outreach trainer. All trainers should possess a trainer card which includes an expiration date along with the name of the authorizing OSHA Training Institute (OTI) Education Center.

How do I Verify a Student Course Completion Card?

If an individual holding an OSHA Outreach student course completion card wishes to verify the authenticity of their student course completion card, the individual can provide the name and contact information of the authorized trainer who issued the student course completion card. Each authorized OSHA outreach trainer is required to maintain records on their training for a period of five years.

How do I Verify an Authorized Trainer Card?

An individual who completes an OSHA outreach trainer course is provided an OSHA authorized trainer card. This card indicates the expiration date of the trainer's authorization. If the authorized trainer who issued the OSHA Outreach student course completion card wishes to verify the authenticity of their own authorized trainer status, the trainer can provide their OSHA trainer card, which will include the name and phone number of the authorizing training organization. The authorizing training organization can verify the status of the trainer. Please note that in most cases, the authorizing training organization is an OSHA Training Institute Education Center.

I believe I have encountered fraudulent activity on training related to the OSHA Outreach Training Program. How do I report this?

Write to [email protected] or call the outreach fraud hotline at 847-297-4810 to file complaints about program fraud and abuse. Provide all pertinent information, including the trainer’s name, the date of training, the location of the training, the type of training (Construction, General Industry, Maritime, Disaster Site Worker), and whether it was to cover 10 or 30 hours. Include any other relevant information including your name and contact information. Please note that OSHA will maintain the confidentiality of the person providing the information.

Are Continuing Education Units (CEUs) assigned to Outreach Training courses such as the 10-hour and 30-hour classes?

Trainers are responsible for applying for approval for issuing CEUs. OSHA does not accredit organizations or individuals, does not certify organizations or individuals, and does not assign CEUs to outreach classes delivered by OSHA outreach trainers.

If I have other questions about this program, who can I contact?

OSHA Training Center
Phone: 866-936-6742
Fax: 925-249-9367
E-mail: [email protected]

Worker Information

How do I get a replacement card?

If you lost or misplaced your student course completion card you must contact your trainer for a replacement. Your trainer will have to contact their authorizing training organization for the replacement. The trainer must provide the following information: student name, trainer name, training date, and type of class (10- or 30-hour, Construction, General Industry, Maritime, Disaster Site Worker). Replacement cards will not be issued if the training took place more than five years ago.

Do the student course completion cards expire?

The student course completions cards in all industries do not have an expiration date. The form and content of additional training is left to the discretion of the student and/or employer. The Outreach Training Program is intended as an orientation to Occupational Safety and Health. Workers must receive additional training on specific hazards of their job.

The Outreach Training Program is intended as an orientation to Occupational Safety and Health. Workers must receive additional training on specific hazards of their job. 

Trainer Information

When does my authorized trainer status expire?

You are authorized as an outreach trainer for four years from the date that you completed the trainer course. To maintain your authorization status, a trainer must take an update course every four years. A trainer may also retake the trainer course to update their status, although OSHA encourages active safety and health trainers to take the update course, which provides more trainer assistance and recent information.

Please note that effective January 1, 2019, the 90-day grace period is eliminated and the refresher course must be completed before the expiration date of the card. If the card is expired, you will need to retake the OSHA #500 Trainer Course for the Construction Industry and possibly the OSHA #510 OSHA Standards for Construction Industry Course if it has been more than 7 years since you last completed it. Extensions of trainer authorizations that expire on or after January 1, 2019, will not be granted.

Where can I get information about trainer or update course schedules?

View the OSHA Training Center Course Schedules for additional information.

Can I train workers outside of the U.S. and receive student completion cards?

OSHA training programs are intended for workers within the agency’s geographic jurisdiction. These locations include the 50 U.S. States, the District of Columbia, the Commonwealth of Puerto Rico, the Virgin Islands, American Samoa, Guam, the Trust Territory of the Pacific Islands, Wake Island, Outer Continental Shelf Lands defined in the Outer Continental Shelf Lands Act, and Johnston Island. For this reason, OSHA Outreach Training Program classes must be limited to training conducted within OSHA’s geographic jurisdiction.

Although trainers may provide safety and health training to workers outside the OSHA’s geographic jurisdiction, it must be done outside of the Outreach Training Program and without OSHA’s involvement. OSHA encourages international trainers to consider alternatives for conducting occupational safety and health training that adds value for workers. In this manner, trainers will be able to select and provide the specific safety and health training needed by their target audience, and personally control and manage the program. This will allow trainers to integrate and brand their vision of safety and health which may serve as a model for safety and health training that others may choose to replicate. Under such a plan, trainers may design and issue their own certificates, cards, badges, stickers, etc. as long as they do not indicate that the program is supported by OSHA or is a part of the OSHA Outreach Training Program.

OSHA will only consider exception requests for training outside the agency’s geographic jurisdiction for training provided on a contract basis for a specific organization and only its employees. The contracting organization is the party who has a legal binding contract with the trainer. The OSHA Outreach Training Program Requirements contain the specific process for obtaining OSHA approval for training outside OSHA jurisdiction. The Outreach trainer must submit a written request for exception to OSHA at least 60 days in advance of the scheduled training.

Can U.S. military personnel who are outside of OSHA's jurisdiction receive outreach training?

OSHA Outreach Training Program classes delivered outside of OSHA's jurisdiction to members of the U.S. military are permissible and these personnel are eligible to receive student course completion cards. In these cases, authorized outreach trainers do not have to request an exception from OSHA, but they must ensure their authorizing training organization is aware that the persons trained are members of the United States (U.S.) military.

U.S. Department of Defense civilian personnel can also be trained without an exception. However, contractors for the U.S. military cannot be trained without prior approval from OSHA.

How can I check on the status of a request for student course completion cards?

It takes up to 30 days to process a request for student course completion cards. If you have not received your cards after 30 days, contact us at 925-249-9376.

Does OSHA require the 10- and 30-hour outreach courses?

No, they are voluntary. OSHA recommends outreach courses as an orientation to occupational safety and health for workers. However, some states have enacted laws mandating the training. Also, some employers, unions, organizations or other jurisdictions may also require this training.

How do I obtain replacement student cards?

Trainers should contact us at 866-936-6742 for replacement student cards.

What type of training cannot be counted toward outreach training time?

Training that is conducted to comply with requirements in the OSHA standards cannot be counted toward outreach training. Also, Cardiopulmonary Resuscitation (CPR) and First Aid training cannot be counted towards fulfillment of outreach requirements because they are not considered occupational safety and health topics dealing with hazard recognition or prevention.

If I want to become a trainer, can I get a waiver from the experience or training prerequisites required to register for a trainer course?

OSHA does not issue waivers for the trainer course prerequisites. The prerequisites contain separate requirements for experience and training. Experience is not considered a substitute for the training prerequisite. If you believe that your previous training was equivalent to the OSHA standards course required for the industry, you may send a written request for a training equivalency evaluation. You will be required to submit documentation to substantiate your training and curriculum. Written requests for training equivalency evaluation may be sent to:

OSHA Office of Training and Educational Programs
2020 S. Arlington Heights Rd.
Arlington Heights, IL 60005-4102

If I have trained a student in a 10-hour course, can I provide the student 20 additional hours and receive a 30-hour card?

Yes, you may do this under the following conditions: the same trainer must do all the training, all the training must be completed (from the start of the 10-hour class, to the end of the 30-hour class) within six months, and the 10-hour cards must be returned in order to receive the 30-hour cards.

May a trainer hold a training class for more than 7 ½ hours per day if the additional time is spent in breaks and lunch?

No more than 10 hours of training (including student contact hours, lunch/meals and other breaks, and administrative matters such as attendance and tests) may be conducted in a 16-hour period. An 8-hour minimum break is required if 7 1/2 or more hours of training are conducted in a 16-hour period (includes student contact hours, lunch/meals, and administrative matters.

May an authorizing training organization charge fees for student course completion cards?

OSHA Training Institute (OTI) Education Centers do not receive any funding from OSHA. These organizations support their training programs and Outreach Training Program administrative activities through tuition and fees. For this reason, OSHA authorizes OTI Education Centers to charge fees for processing requests for student course completion cards.

If a student misses a portion of an outreach class that was taught by a guest trainer, can the guest trainer complete this makeup portion of the training?

Students may complete the makeup training with the guest trainer who conducted the particular missed training portion, as long as this part of the training is coordinated by the primary trainer. The student must have access to the primary trainer for any follow-up questions. 

New Outreach Card Request System

Why did you switch to a new system?

As of March 1, 2016, OSHA requires that all OSHA Training Institute (OTI) Education Centers participate in a new Outreach card program in order to work more efficiently and to better prevent fraud. New outreach cards are more durable and will include a QR code which allows employers and workers to verify the authenticity of the card. The new system will also help expedite the card processing routine so that your students’ cards can be sent to you sooner.

I am having trouble getting the website to load. What should I do?

The most likely reason may be that your internet browser is incompatible. The internet browsers that work best with the new system are Google Chrome and the latest version of Internet Explorer.

How do I register for a new account?

Visit https://outreach.chabotosha.com and click on “please click here to register” to get started. You will need to upload an image of your trainer card and enter contact information. The address you add will be where your students’ cards will be mailed to.

Once you have entered your information and clicked “register,” your account will be either approved or denied within 24 business hours. If denied, you will receive an email with an explanation for the denial and what your next steps should be. If approved, you will receive an email with your new log in information.

Do I need a separate account for each of my Outreach Trainer cards?

No, each trainer may only have one account. You will request your first account using one of your cards (Construction, General Industry, Maritime, etc.). Once you have been approved and have received an email with your log in information, you will log in to the new system and click “add trainer card” found on the left hand navigation. You will then upload any additional Outreach Trainer cards you may have.

How do I change my password?

Once you log in to the new system, you will click on “change password” found on the left hand navigation. Enter your desired new password.

Why are my Course Duration Dates and/or Start and End Time being marked as incorrect?

Your dates and times may be marked as incorrect if they are not formatted correctly. An example of a correct date submission is 01/01/2011. Examples of correct start or end times are 08:00 AM, 12:30 PM, 05:45 PM, etc.

Why are my topic requirements being marked as incorrect?

First, be sure you are meeting the minimum guidelines as required by OSHA. Reports will be rejected if you are short on any of the required hours. You may find details regarding minimum guidelines on OSHA.gov using the following links:

Another issue could be that the times are being submitted incorrectly. Minutes are entered with decimal points. For example, 15 minutes is entered as 0.25, 30 minutes is entered as 0.50, 45 minutes is entered as 0.75, 1 hour is entered as 1.00, 1 hour 15 minutes is entered as 1.25, etc.

I am unable to submit a report because my trainer card request privileges have been locked. What should I do?

After submitting 5 incorrect card requests, your card request privileges will be locked. Please call us at 925-249-9376 during business hours as soon as possible to discuss your next steps.

Our Contact Information

Like us on FacebookChabot-Las Positas Community College District
OSHA Training Institute Education Center
7600 Dublin Blvd., Suite 140
Dublin, CA 94568
Phone: (866) 936-6742
Fax: (925) 249-9367