Administrative Assistant II Bertie Flanders joined the Training & Development Solutions team as a temp-on-call in 2008. In November, 2009, she became a permanent employee. Bertie’s duties include assisting with Title IV-E contracts, apprenticeship training programs, and the WpLRC Initiative.Bertie’s prior work experience in customer service, her administrative skills, and her computer expertise, enable her to effectively provide multiple support functions for the Department. Bertie has also been a partner in a successful entrepreneurial HVAC business, where she performed financial and administrative functions for the company. She is currently attending Las Positas College, working towards an Administrative Assistant Certificate, and ultimately, a business degree.